Return Policies:

  • All Pre Designed items may be returned for a full refund back to your original payment method.
  • All returned items must be in their original, unworn condition and accompanied by all original documentation that was provided with the purchase.
  • Returns without the lab grown diamond certificate (where applicable) are subject to a $100 replacement fee for each missing card.
  • Items that have been modified, engraved, or resized by a company other than Swanmait may not be returned.
  • Returns showing signs of wear or damage in any way will not be accepted for return.
  • All Choose Ur Design items may be returned for store credit only. Should you choose for the store credit be used for a new custom piece , this is
  • considered a re-design and is eligible one time only. Once going through the re-design process and placing the new order using store credit, the re-designed piece is final sale.
  • Packages without a Return Shipping Authorization Number or packages that were refused for delivery will not be accepted for refund.

How to Return an Order

  • Initiate Your Return

    If your order is eligible, we will email you a UPS shipping label, which will include your Return Authorization Number. The Return Authorization Number will be valid for seven (7) days. There are three ways to initiate your return:

    • Online Account: If you placed your order using your online account, log into your account here and choose Order History. You can choose which orders and items you would like to return.
    • Contact us : If you placed your order as an guest then get in touch with us here.
  • Prepare Your Return
    • Include all original packaging, your return packing slip, and any diamond certificates. If the diamond certificate is not returned, $100 will be withheld from your refund.
    • Enclose your jewelry item(s) inside the original jewelry box.
    • Place the jewelry box (containing your jewelry) inside a shipping box. We recommend using the original shipping box from your order, or you may acquire a UPS box from your local UPS store.
    • Place the return packing slip inside the shipping box with the jewelry.
    • Once the items are placed in a larger shipment box, seal the box and affix the prepaid label to the outside of the shipping box.
    • For security reasons, please refrain from writing jewelry, diamonds, or other related words anywhere on the package.
  • Ship Your Return
    • Drop it off at your nearest UPS location. Swanmait and UPS are not responsible for packages dropped off in UPS Drop Boxes or Non-UPS staffed locations.
    • Obtain a UPS receipt to confirm that the item has been shipped as this receipt will act as proof of insurance.
    • If you decide to use a different shipping method you can ship it back by any carrier, however you will be responsible for the return shipping charges. For your protection, please ship your item fully secured with a signature required upon delivery and request a return receipt for confirmation that your shipment has reached Swanmait . Swanmait is not responsible for items lost or damaged during the return shipping process.

Refund Process

  • Receipt and Inspection
    • Once we receive the returned order, our Quality Assurance team will inspect and verify the condition of the returned item.
    • Receipt and inspection time may take up to seven (7) business days.
  • Refund
    • Refunds for Choose Ur Design , will be issued as a store credit to your account that was used for the purchase. You will still be responsible for the payments on your original payment method.
    • Refunds for In stock items will be issued via the original payment method.
    • For credit card refunds, please allow up to one monthly billing cycle in order for your credit to appear.